How to Build Next-Generation Agile Programs Using Human-Centered Design
by Joseph Montalbano and Brad Lehman
For the past two years, the authors (an Enterprise Agile Coach and an HCD practitioner), have been integrating Human-Centered Design methods and thinking into several mature Agile programs at a large government agency with spectacular results. We work for different consulting companies but for the same client, and early on joined forces to bring the power of HCD and Agile together for our customer. Through combining our experience and working with our client, we’ve developed a repeatable roadmap for success as a result. The gains achieved in terms of increased velocity, quality, and end-user satisfaction have made it well worth the effort.
We’ve come to call the approach “Human-Centered Agile” and it works whether you’re using Scrum, Kanban, or any of the scaling frameworks such as the Scaled Agile Framework SAFe, PMI’s Disciplined Agile, Scrum@Scale, or Large Scale Scrum, though we know from experience that this approach works especially well with SAFe.
We started talking about documenting our approach in 2019, started writing the book in 2020 as we were going into COVID lockdown, and this January 2021 we signed a contract with Productivity Press. We estimate publication late 2021 or early 2022. This blog is to give us a place to write about our work and perhaps even to interact with other professionals as they look for better ways to deliver value.
Whether you’re Product Manager, a Program Manager, Project Manager, a Designer, or an Agilist of any flavor, we think Human-Centered Agile is the next generation of Agile and we look forward to sharing some excerpts from the upcoming book here as we write.